At Hilaé, we respect your privacy and handle your personal data with care and transparency. This Privacy Policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR).

1. Company Information

Hilaé
Antwerp, Belgium
Email: hello@hilae.eu
Email: info@hilae.eu

2. Personal Data We Collect

When you place an order, create an account, or contact us, we may collect:

• First and last name
• Billing and shipping address
• Email address
• Phone number
• Order details
• IP address
• Payment information processed securely via Mollie

3. How We Use Your Data

• To process and deliver your orders
• To manage payments via Mollie
• To provide customer support
• To comply with tax and legal obligations
• To improve our website and services

4. Payment Processing

Payments are processed securely through Mollie B.V.. Hilaé does not store full credit card or payment details. Mollie processes your payment data in accordance with its own privacy policy.

5. Website Platform

Our webshop is built with WordPress and WooCommerce. Order data is stored securely within our hosting environment.

6. Hosting

Our website is hosted by Site.nl. This hosting provider processes data on our behalf and applies appropriate security measures in accordance with GDPR requirements.

7. Cookies

Our website uses functional cookies to ensure proper operation of the webshop, including shopping cart and checkout functionality.

If analytical tools such as Google Analytics are used, data is anonymised and not used for advertising purposes. You may disable cookies via your browser settings.

8. Data Retention

Order data is retained for as long as required under Belgian tax regulations, typically up to 7 years for administrative and accounting purposes.

9. Your Rights Under GDPR

Under applicable privacy laws, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data where legally permitted
• Withdraw consent where applicable
• Lodge a complaint with your national Data Protection Authority

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Contact

If you have any questions about this Privacy Policy or your personal data, please contact us at support@hilae.eu or info@hilae.eu.